Remote Access
Support
When you need immediate assistance,
and you can't describe the situation, or if you have a situation that you
want a Paradigm Professional Technician to assist in as soon as possible,
then a remote access solution may be the support solution that you need.
A Paradigm Professional Technician can
take control of your computer from anywhere in the world and see what you
are seeing like they are right beside you pointing the way. With a
view of your computer screen, a technician will be better able to
understand your problems and build a solution.
Remote Access support can extend further
to jumping everywhere on your network including your server. A
Paradigm Professional Technician can travel through your network and
troubleshoot an entire scope of problems.
If you currently have a contract with
Paradigm, then you may request a remote access session with a Paradigm
Professional Technician at anytime. If you do not have a contract
with Paradigm, then charges apply on a per incident basis. You may
contact a Paradigm
representative and they will help assess which support solution will best
suit your needs. |
